Email & Microsoft 365 issues
Fix send/receive problems, bounce-backs, Outlook issues, and Microsoft quarantine. Help with domains and DNS too.
- Outlook / Exchange delivery issues
- Quarantine checks & false positives
- SPF/DKIM/DMARC & DNS basics
Friendly IT help • No jargon • Fast fixes
IT support for small businesses & home users
I help people sort Microsoft 365 issues, secure accounts with MFA, fix email and sign-in problems, and get laptops and devices running properly — remotely or locally in St Albans/Herts.
Microsoft 365
Outlook, Teams, SharePoint, OneDrive
Security
MFA, sign-in issues, recovery
Devices
Windows & macOS setup and fixes
Typical help requests
- Email bounce-backs, quarantine, Outlook not sending
- Locked accounts / suspicious sign-ins / MFA setup
- New laptop setup, slow PC, backups & data transfer
- SharePoint/OneDrive file organisation and permissions
- Printers, Wi-Fi, scanning to email, day-to-day IT
Available evenings/weekends where possible. Remote support across the UK.
Contact meWhat I help with
Clear, practical support for common problems — and the underlying cause, not just a quick workaround.
Account security & sign-in problems
Secure your account properly and stop lockouts. I can help set up MFA and resolve “can’t sign in” issues.
- MFA setup & recovery
- Suspicious sign-ins investigation
- Access issues & password resets
Device setup & troubleshooting
New laptop setup, slow PCs, software issues, updates, and getting your devices working smoothly again.
- Windows & macOS setup
- Performance clean-up
- Backup + data transfer
Files, sharing & permissions
Organise files properly, set access the right way, and make collaboration easier with OneDrive/SharePoint.
- Folder structure planning
- SharePoint/OneDrive permissions
- Migration tidy-up
Small business IT setup
Practical help getting your setup right: users, laptops, email, security basics, and reliable day-to-day support.
- User setup & onboarding
- Shared mailboxes & Teams basics
- Security-first setup
Networking, printers & scan-to-email
Fix “it works for one person only” problems: Wi-Fi, printers, drivers, scan-to-email, and general office IT.
- Printer setup & troubleshooting
- Wi-Fi + connectivity issues
- Scanner email delays/quarantine
Simple support options
Pick what suits you — I’m happy to do one-off fixes or ongoing support.
Quick Fix (Remote)
Best for one issue: email, sign-in, setup help, performance, printer troubleshooting.
- Remote session
- Clear explanation + next steps
- Follow-up message with what was done
Popular
Small Business Support
Ongoing help for day-to-day IT, Microsoft 365, and security basics.
- Priority response where possible
- User setup, email, Teams/SharePoint help
- Security check-ins (MFA, sign-ins)
Security & M365 Check
A practical health check to reduce account compromise risk and tidy your setup.
- MFA and sign-in review
- Quarantine / mail flow sanity checks
- Quick wins to improve security
Note: Final pricing depends on the issue and whether onsite support is needed. I’ll always confirm before doing chargeable work.
About
I’m Bilal — I work in IT support with hands-on experience across Microsoft 365, identity, and device troubleshooting. I’m focused on practical fixes that make things reliable, secure, and easy to use.
If you’ve had “IT people” talk in circles or overcomplicate things — I keep it simple, explain what’s happening, and get you back up and running.
How I work
Quick diagnosis → clear plan → fix → explain → prevent it happening again.
Where I help
St Albans & Hertfordshire (onsite) • UK-wide (remote support).
GitHub
Cloud/automation projects: github.com/B1l4l446
Good fit if you want…
- Help sorting email and Microsoft 365 issues
- Someone to improve security without breaking things
- A reliable “go-to” for day-to-day IT problems
- Clear explanations and no pressure upselling
Contact
Tell me what’s going on and how urgent it is. If you can, include screenshots or the exact error message.
Phone
WhatsApp (optional)
If you want this, replace the link with your WhatsApp click-to-chat URL.
Based in St Albans. Remote support available across the UK.
What should I send?
- What device you’re using (Windows/Mac)
- What you were trying to do
- Any error messages (copy/paste is best)
- Whether it happens to multiple people
Want a faster start? Email me with subject: IT Help Request and I’ll reply with next steps.
Email now